This English page is a translation provided for reference only. In the event of any discrepancy between this translation and the Traditional Chinese version, the Traditional Chinese version shall prevail.
I. Purposes of Personal Data Collection
The Company collects your personal data for the following purposes:
- To handle inquiries, suggestions, or feedback submitted through contact forms or customer service channels.
- To provide product information, package inserts, technical documents, or academic materials.
- To conduct business communications, partnership negotiations, contract performance management, and after-sales service.
- To perform pharmacovigilance, adverse event reporting, and other statutory obligations required by law or competent authorities.
- To improve website functionality, analyze traffic, and optimize the user experience.
II. Categories of Personal Data Collected
Depending on how you interact with the Company, the Company may collect the following categories of personal data:
- Identification data: name, job title, affiliated organization, phone number, and email address.
- Professional data: medical professional qualifications, practice specialty, and institution address (for healthcare professionals only).
- Interaction records: inquiry content, form submission records, and correspondence records.
- Device and browsing data: IP address, browser type, operating system, browsing behavior records, and cookie information.
III. Period, Region, Recipients, and Methods of Use
Period of Use
From the date of collection until the purpose of collection no longer applies or the retention period prescribed by law expires, at which point the data will be destroyed or de-identified in accordance with the law.
Region of Use
The Company's place of operation (Taiwan, R.O.C.); depending on specific service needs, data may also involve countries or regions where the Company's overseas partners or manufacturers are located.
Recipients
- The Company and its relevant internal business units.
- Contractors and data processors engaged by the Company (such as IT system service providers and logistics providers).
- Manufacturers, partners, and international pharmaceutical companies (limited to the extent necessary for the purposes of cooperation).
- Recipients required by law or requested by competent authorities.
Method of Use
Including but not limited to email, telephone, written correspondence, online system processing, and database management, in a manner consistent with the purposes of collection.
IV. Exercise of Data Subject Rights
Pursuant to Article 3 of the Personal Data Protection Act, you may exercise the following rights with respect to your personal data held by the Company:
- To inquire about or request to review your data.
- To request a copy of your data.
- To request supplementation or correction.
- To request cessation of collection, processing, or use.
- To request deletion.
To exercise the above rights, please contact us by email at tgcc@greencross.com.tw. The Company will process your request within a reasonable period in accordance with the law.
V. Personal Data Protection Measures
The Company adopts reasonable security measures in compliance with personal data protection laws, including but not limited to:
- Tiered access control for systems, limiting data processing to authorized personnel only.
- Use of HTTPS encryption to protect data during transmission.
- Regular information security testing and vulnerability remediation.
- Personal data protection training for employees.
VI. Use of Cookies
This website uses cookies to provide a better user experience, including maintaining login status, remembering language preferences, and conducting traffic analysis. You may disable or delete cookies through your browser settings, although doing so may affect the proper functioning of certain features. For details, please refer to our Cookie Policy.
VII. Personal Data of Minors
This website's services are primarily intended for healthcare professionals and adult users. If a minor wishes to provide personal data to the Company, the prior consent of a legal guardian must be obtained. If the Company becomes aware that data collected belongs to a minor without such consent, it will immediately cease processing and delete the data.
VIII. Amendments to This Policy
This Policy may be amended in response to changes in law, business needs, or technical adjustments. Amendments will be announced on this website and will take effect from the date of announcement. You are advised to review this page periodically to stay informed of the latest updates.
IX. Contact
If you have any questions about this Policy or wish to exercise your rights regarding personal data, please contact the Company through the following channels:
- Address: 6F., No. 244, Sec. 3, Chengde Rd., Datong Dist., Taipei City 103, Taiwan
- Phone: +886 2 2596-0277 (main line)
- Toll-free: 0800-266-266
- Email: tgcc@greencross.com.tw